Privacy Policy

1. About This Policy

Apollo Healthcare Academy ("AHA", "we", "us", or "our") is an initiative of Apollo Hospitals Education and Research Foundation, a part of the Apollo Hospitals Group. This Privacy Policy explains how we collect, use, store, share, and protect personal information submitted through our admissions landing pages, inquiry forms, and related digital touchpoints.

By submitting your details through any AHA form or interacting with our digital properties, you acknowledge that you have read and understood this policy and consent to the practices described herein.

This policy is published in compliance with the Information Technology Act, 2000 and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, as applicable.

2. Information We Collect

When you fill out an enquiry or admissions form on our pages, we collect:

• Full Name — to address you correctly in all communications
• Phone Number — for our admissions team to contact you directly
• Email Address — to send programme information, updates, and confirmations
• Course of Interest — to match you with the right programme and counsellor
• City — to identify the most convenient partner university campus for you

We may also automatically collect the following technical data:

• UTM parameters (utm_source, utm_medium, utm_campaign, utm_keyword) from the URL to understand which marketing channel referred you
• Page URL and submission timestamp for internal tracking and quality assurance
• Device type and browser information (via Google Tag Manager / Google Analytics, subject to their own privacy policies)

We do not collect sensitive personal data such as Aadhaar numbers, financial account details, or health/medical information through our admissions forms.

3. How We Use Your Information

The data you provide is used exclusively for the following purposes:

• Admissions Counselling — to have our admissions counsellors contact you, understand your academic background, and guide your programme selection
• Programme Information — to share relevant details about AHA programmes, partner universities, fee structures, and scholarship opportunities
• Application Processing — to process your admission application and communicate shortlisting/enrollment decisions
• Placement Support — once enrolled, your information may be used to facilitate placement support through Apollo's hospital network
• Marketing Communications — to send relevant updates about AHA admissions, events, or programme changes (you may opt out at any time)
• Analytics & Improvement — to understand how users interact with our pages and improve the admissions experience

We will not use your data for any purpose incompatible with the above without seeking your explicit consent.

4. Data Sharing

We may share your personal information only in the following circumstances:

• Apollo Hospitals Network — with relevant teams within the Apollo Hospitals Group for placement assistance, clinical training coordination, and programme delivery
• Partner Universities — with our 11 accredited partner universities (listed on our admissions page) for the purpose of enrollment processing and programme delivery. Each partner university has its own data protection obligations
• Authorised Service Providers — with technology vendors who operate our CRM, communication, and analytics tools under strict confidentiality agreements and data processing restrictions
• Legal Compliance — if required by law, court order, or regulatory authority

We do not sell, rent, or trade your personal information to third-party marketers or any party outside the Apollo ecosystem without your explicit consent.

5. Data Retention

We retain your personal information for as long as:

• Your admission enquiry or application is active
• You are enrolled in an AHA programme (and for a reasonable period after completion)
• Required by applicable law or regulatory guidelines

Once the retention period expires, your data is securely deleted or anonymised in accordance with our internal data management policy.

6. Data Security

We implement reasonable technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These include:

• HTTPS encryption on all our web pages and form submissions
• Access controls restricting your data to authorised personnel only
• Secure data transmission to our CRM and webhook endpoints
• Regular review of our data handling practices

While we take all reasonable precautions, no internet transmission is completely secure. In the unlikely event of a data breach affecting your personal information, we will notify you in accordance with applicable law.

7. Cookies & Tracking Technologies

Our admissions pages use cookies and tracking pixels to improve your browsing experience and measure marketing effectiveness. Specifically:

• Google Tag Manager & Google Analytics — for page view tracking, session analytics, and conversion measurement
• UTM Parameters — stored in the form payload to attribute enquiries to the correct marketing source

You can control cookie behaviour through your browser settings. Disabling cookies may affect some functionality of our pages but will not prevent you from submitting an enquiry form.

8. Your Rights

As a user whose data we hold, you have the following rights:

• Right to Access — you may request a copy of the personal data we hold about you
• Right to Correction — you may request correction of inaccurate or incomplete data
• Right to Deletion — you may request deletion of your data, subject to legal and contractual obligations
• Right to Withdraw Consent — you may withdraw consent for marketing communications at any time by contacting us (see Section 10)
• Right to Object — you may object to specific uses of your data (e.g. marketing) without affecting your admission process

To exercise any of these rights, please contact us using the details in Section 10. We will respond within 30 days.

9. Children's Privacy

Our programmes are designed for students who have completed Class 12 / Higher Secondary education. We do not knowingly collect personal information from individuals under the age of 16 without parental consent. If you believe a minor has submitted data without consent, please contact us immediately and we will delete it.

10. Contact & Grievance Redressal

For any privacy-related queries, requests, or concerns, please contact our Admissions & Data Team:

We aim to resolve all grievances within 30 days of receipt.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or applicable law. The updated policy will be published at this URL with a revised "Last Updated" date. We encourage you to review this page periodically. Continued use of our services after changes are posted constitutes your acceptance of the revised policy.

12. Governing Law

This Privacy Policy is governed by the laws of India. Any disputes arising in connection with this policy shall be subject to the exclusive jurisdiction of the courts located in Chennai, Tamil Nadu, India.